Management 1: The Essentials of Daily Management in a Veterinary Hospital

19 - 23 October 2020 | TBA, China

Guest Speaker:

DR. Kitika Chaisupatanakul, D.V.M Chief Executive Officer, Thonglor Pet Hospital

General Overview

The ESAVS Veterinary Practice/Hospital Management course will teach you management tools which are the most useful in veterinary clinics and hospitals, some of which you may never have heard before. The course offers answers to open questions based on personal experience with many recommendations on how to solve management problems. Ms. Stephanie Machoi, member of the management board Oberhaching Veterinary Hospital in Germany with a total staff of 160 employees including over 45 veterinarians, will share her personal experience in daily management as well as strategic management.

The ESAVS Veterinary Practice/Hospital Management is designed for participants to face, evaluate and manage daily (non- medical) challenges in a vet hospital to improve efficiency, save costs, increase profitability as well as attract, motivate and tie qualified staff. And of course: to make your customers happy and loyal.

It will cover most of the daily management challenges in a veterinary hospital in an interactive and close after course follow up approach to make sure that all the knowledge and skills taken in the class can be transferred and implemented into the daily practice.

The management course will cover the essentials of daily management in a medium and large veterinary clinic as well as group veterinary hospitals in various management fields.

Objectives

The first management course will cover the topics listed below (order of the topics is subject to change). The tutorial format will follow an interactive approach and be based on real cases, including questionnaires, instant feedback, group sessions and video clippings. Extracts of concrete learnings will be provided during and after the course.

To ensure the transfer of content into practical approaches and daily business challenges in vet hospitals, necessities, cost-benefit and feasibility analysis of approaches and tools will be discussed. Participants are encouraged to contribute own experiences & challenges. Insights into and impulses from other industries which can be adopted by vet hospitals will be given.

An individual complimentary follow- up coaching for each participant on one topic for 15-30 minutes via skype or E-Mail is offered.

Case and experience sharing session from participants to each topic are welcome to ensure transformation to daily business.

Preliminary Program (Click to open)

The program will be based on an interactive approach.

1) Strategy
a. Why an organisation needs a strategy
b. The effects of strategical decisions on the organisation
c. Customer orientation as a philosophy
d. Culture eats strategy for breakfast

2) Human resource management
a. Hiring & recruitment
b. Staff training
c. Teamwork and staff motivating
d. Job performance evaluation and improvement
e. Staff compensation and benefits

3) Leadership and internal/external communication management
a. Leadership and practice culture
b. Team communication and work productivity
c. Communication with stakeholder like other vets, competitors and the public

4) Marketing management
a. Marketing plan and strategy
b. Digital marketing and printed marketing materials
c. Client retaining

5) Operations management
a. Administrative & office management
b. Inventory management
c. IT and other facilities to manage
d. Clinical process improvement from a management aspect

6) Financial management
a. Financial report and benchmarking
b. Accounting & bookkeeping
c. Cash management
d. Budget plan and expense control

Registration and fees

Discount tuition fee for Thailand, Indonesia, Malaysia, India, Sri Lanka, China, Pakistan and Vietnam: EURO 1.292,–

    Early registration: Euro 1.221,--

    (Deadline for FULL early registration payment: 19 April 2020)

Discount tuition fee for Macao, South Korea, Taiwan and Lebanon: EURO 1.719,–

    Early registration: Euro 1.624,-

    (Deadline for FULL early registration payment: 19 April 2020)

Tuition fee for Europe, Singapore, Hong Kong, Australia, New Zealand, United Arab Emirates, Canada, USA and Japan: EURO 2.197,–

    Early registration: Euro 2.076,-

    (Deadline for FULL early registration payment: 19 April 2020)

Course Location

Thonglor International Pet Hospital
80 Phet Phraram road, Bangkapi, Huai Khwang, Bangkok 10310, Thailand

If you have any questions regarding the registration or any other further details for the courses in Asia please contact the ESAVS Office for Asia: This email address is being protected from spambots. You need JavaScript enabled to view it.